Last updated: July 12, 2026

Service terms & website disclaimer

These general terms explain how website information and service inquiries are handled. A final quotation, work order, invoice, or written agreement may contain additional or different terms for a specific job.

Website information

Website content is general information, not a promise that every service, method, date, or outcome is available for every property, carpet, stain, odour, or fabric.

Quotes and scope

Quote requests do not create a service appointment. Pricing and scope may depend on measurements, room size, carpet or fabric condition, stairs, furniture, access, parking, loading, elevator use, treatment needs, building restrictions, and any applicable minimum service charge. Materially different site conditions may require a revised scope.

Stains, odours, and existing condition

No statement on this site guarantees complete removal. Results can depend on fibre type, construction, dye stability, stain or contamination type, age, prior treatment, backing or subfloor involvement, damage, wear, and overall condition. Some conditions may be permanent or may only improve.

Upholstery suitability

Not every fabric can be wet cleaned. Upholstery service depends on inspection, fibre and construction, cleaning codes, colour stability, existing damage, finishes, and the proposed method.

Drying and access

Drying time varies with material, method, soil level, treatment, airflow, humidity, temperature, extraction conditions, and building operations. Customers and property representatives are responsible for following provided access and drying guidance.

Preparation and access

The customer or property representative should provide accurate access information, secure required permissions, arrange parking or loading where needed, identify hazards and restrictions, and complete agreed preparation. Fragile, valuable, electronic, or specialty items may require removal or separate arrangements.

Scheduling

Preferred dates or after-hours requests are not confirmed until accepted directly. Weather, access, building restrictions, equipment issues, or other conditions may require reasonable schedule changes.

Vendor documents and status

Insurance, WSIB, certificates, clearances, and other vendor documents are only represented as available when their current status has been verified for the specific request.

Changes

These general terms may be updated. The version applicable to a specific service should be confirmed in the quotation or service agreement.